Respond to complaints
Whatever customers flag when receiving goods arrives under Orders › Complaints — with the order, item and quantity.
How it works
Open Orders and the Complaints tab. “Open” shows what is new.
Expand a row. Under “Flagged” you see what the customer reports.
Write a “Reply to the customer” and, if you issue a credit, the amount.
Close it with “In progress”, “Resolved” or “Reject”. The customer sees your reply in the app.
Good to know
- The credit is only a note. It is booked in your ERP system.
- In the admin panel
- Go to complaints